The Plush Collection does not honor returns due to sanitation. 

We are not responsible for lost or stolen items.

Once orders have Shipped, the package is in the care of the postal handler. Customer is required to submit a claim directly with courier and follow their guidelines. USPS and Fedex recommend waiting 14 days before assuming a package is lost. After 14 days, please call the customer service team of the courier.

- USPS customer service: 1-800-275-8777 
-Fedex customer service: 1-800-463-3339 
-UPS customer service: 1-800-742-5877